Following Government announcement, we are temorarily closed
Please note we have a full live streamed class schedule, simply download our App from KissMe.fit, and then claim your credits from our MEMBERS AREA along with your access code to over 600 on demand classes (including our 'Daily Dose' from our own instructors you know and love).
In the background we're working hard to make sure that it is safe for staff and members to return, and at the moment the industry is working towards 4th of July 2020, as the earliest date we can expect to be permitted to reopen.
However, we will only re-open when we feel it is safe for members and staff, and it may not be the exact date we're allowed to re-open.
Furthermore, we may not re-open all sites at once, preferring to start with one site to ensure our protocols are both safe and practical, before rolling out to all sites - please check back here for the exact plan nearer the time.
In terms of your membership fees, you will be written to ahead of time, and will have the option to immediately re-freeze should you wish to wait a little longer (through the portal our direct debit processing partners Harlands will provide).
For annual passes, lost time will be added back from the date of your first re-entry.
The reopening will follow government and public health guidance, along with support from the fitness industry trade body UKActive, to make sure that when people return to the facility to be active, they can do so in a safe environment.
So you know what to expect, there will be signs guiding members on how to act safely and responsibly, similar to the signs used in supermarkets, and equipment may be marked as ‘out of use’ or spaced further apart to comply with social distancing guidelines.
Changing rooms and showers may also be temporally unavailable, meaning that members are asked to arrive on site wearing the appropriate clothing to be active - again check back here for updates nearer the time.
Along with social distancing restrictions, there will be an increase in the cleaning of equipment and sanitisation stations, to ensure the highest possible standards of hygiene and cleanliness.
These temporary measures will change over time as and when government advice changes throughout the Coronavirus (COVID-19) pandemic.
We're looking forward to welcoming you back!
If you received an email from us yesterday afternoon 27/3/20 that you weren't expecting, please ignore it - is was a system error!
Our direct debit processing company has been working tirelessly since the sudden government closure of gyms, and one of their test scripts (to bulk freeze memberships) triggered incorrect emails from our servers.
Rest assured you will retain the freeze option you have selected (if you have not already done so, please log into our MEMBERS AREA and select your freeze option, takes 20 seconds)
Also rest assured that if we haven't heard from you (whether problems logging in, or are unable to contact us or Harlands our payment processor due to current high call volumes) there will be no charges during the remaining closed period, and your membership will resume again as normal, no joining fee to pay.
We just wanted to confirm that the procedure to freeze your account is simply to log into the MEMBERS AREA and select your freeze option (takes 20 seconds).
You will receive a confirmation email instantly for your comfort.
Rest assured that if we haven't heard from you (whether problems logging in, or are unable to contact us or Harlands our payment processor due to current high call volumes) there will be no charges during the remaining closed period, and you membership will resume again as normal, no joining fee to pay.
Further to the government announcement, we are very sad to have had to close all our sites from 10am this morning 21/3/2020.
Please log in to the MEMBERS AREA and click FREEZE and there will be no further charges until we open again (takes 20 seconds).
Furthermore, any remaining membership access for the month will be added back to your membership when the gym re-opens (likewise for annual pre-paid passes)
We will be in touch to let you know when we are able to re-open and look forward to welcoming you back - your membership will resume as normal.
We all hope this blows over quickly, and are very much here to support you in the meantime, including with a range of virtual offerings (more info when logging into the Members Area).
Please take care.
Team Kiss x
UK Active Guidelines
To confirm, we will be following UKActive's lead, which is to "remain open until directed otherwise by the government"
We are also adhering UK Active's self-imposed refinements for your safety here
We've gone some steps further by considerably ramping up our cleaning regimes as described below, and have closed classes for now.
We'd also suggest you may prefer not to use changing rooms, in whichever gym you happen to visit over this period, should that be convenient.
It may give you some comfort to know that all our clubs have advanced 'fresh air systems' including our highly specified one at Milton Keynes, which is capable of changing the air in the building five times an hour (every 12 minutes).
Note to members regarding fees:
Should we have to close the gyms, you will have the option of freezing your memberships at no charge (to avoid joining fees when re-joining after cancellation) . We will also add any time lost during closure for payments recently made, so there is no need to cancel your Direct Debit.
For annual prepaid memberships, time will be added by way of an extension to match the period of any closure.
We’re very sorry to tell you that after much thought we have felt it best to cancel classes for the time being (from today).
We may re-open classes depending on ongoing advice.
In the meantime, the gym itself remains open.
Please check here for updates.
IMPORTANT - Please read:
What we are doing about Coronavirus ...
Kiss Gyms have always prioritised providing a safe and hygienic place for our members to enjoy, but of course we have considerably ramped up the cleaning regime in light of COVID-19 (Coronavirus) particularly with a focus on touch points (like PIN pads, door knobs etc) which are cleaned with a disinfectant spray several times per day.
- Insuring we have extra stocks of hand wash, anti-bacterial wipes, sanitiser spray as well as providing pedal bins.
- Encouraging both members and our team members to take simple common sense steps as outlined below.
What you should do...
In addition to these measures, we feel that it would be useful to share with you the guidance from Public Health England.
In Summary, the general principles to prevent the spread of the infection (and any respiratory virus) include:
- Wash your hands often with soap and water for at least 20 seconds, or use an alcohol-based sanitiser if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Cover your cough and sneezes with a tissue, then throw the tissue in the bins provided. Immediately wash your hands again.
- Do your best to regularly disinfect frequently touched surfaces in the home (as we will be doing for you in the gym).
- If you experience symptoms, (cough, high temperature and or shortness of breath) stay indoors and avoid contact with other people. Phone 111 for guidance.