Thinking of Joining? Frequently Asked Questions

Do have showers and changing rooms?

Yes, male and female changing rooms with showers and lockers secured by your own padlocks (vending machines for padlocks if you don't have) and even hair dryers!

When are you staffed?

The gym is staffed from 7am to 11pm daily (approx) and 10am to 5pm at weekends.

What happens out of hours?

You are able to let yourself in with a PIN code and whilst we don't provide staff out of hours, the building is then controlled by a centralised control centre (using CCTV, remote emergency door controls, music mute with loud speaker announcements, combined with help points - so you are never too far away from assistance).

However, please note Kiss provides minimal safety supervision by day, and no supervision out of hours (CCTV is only monitored in the event you push the help buttons). Use out of hours is entirely at your own risk, and during this time we highly recommend only using the gym with a gym buddy at this time, and only using the most prominently visible cardio equipment (running machines) so other members can assist you in the event of unconsciousness.

Do you have free weights and what do they go up to?

Yes we have extensive free weights, please see the equipment section for more information.

Do you have classes?

Yes, we have a range of free classes included in your membership, and we are adding new ones all the time - please see the classes section for your gym

Do you have a swimming pool and sauna?

No. Swimming pools and saunas are expensive (so we'd have to considerably increase our prices to you) and would stop us offering 24 hour access, so we've decided to keep things simple and focus on providing a high quality gym experience, at a very low price.

Do you offer inductions?

Yes, and we must remind you that if you join Kiss Gyms you agree to attend an induction before you use any gym equipment if you are in any doubt of your ability to use the equipment safely.

Using Gym equipment can be hazardous and result in injury in mis-use - if you have not had an induction before, or are unfamiliar or uncertain for your own safety you MUST attend and induction before using any Kiss Gyms equipment.

In any event the induction is also designed to improve the efficiency of your workout so is recommended to all. They happen three times per day 1pm, 6pm and 6:30pm and are free, no need to book, please ask staff.

Frequently Asked Questions - for Members

Can I share my PIN code with my friends?

No, your PIN code is personal to you. Please be aware the system stores and compares images of you every time your PIN is used and events of misuse will always result in a life time ban (the only way we can maintain our low prices is to ensure each user has their own account).

How do I cancel my membership?

Your minimum obligation is one month membership, so after your first 25 days, you can simply cancel your direct debit through your bank, no need to inform us.

Please be aware that you access will cease immediately, so to maximise your access, cancel your direct debit a couple of days before your regular payment date (same day of the month as your joining date).

Also, please be aware:

  • Did you know you can freeze your membership for only £5 a month
  • If you are cancelling due to lack of results we would like to offer you a complementary PT sessions to get you back on track
  • Please be aware that your current price for life preferential rate will be lost and not available if you rejoin in the future and you would have to pay another joining fee
  • Would you be interested in a weekend membership at a cheaper rate

 

Can I make changes to my regular payment date, or make a one off payment by credit card (e.g. for missed payments?)

Yes, please contact the company below (who process and manage payments on our behalf) and please be aware, missed payments attract a £20 admin fee, so please contact them well in advance if in any doubt about your ability to pay your monthly fee!

Direct Debit Questions email address

HELPLINE NO. 01444 449162. It may save time to provide your Direct Debit reference (starts W..)

Can I freeze my membership?

Yes, as above, please contact tel 01444 449162 and they can freeze your account for up to three months (no access) @ £5 per month.

Can drop in and look around?

Yes no problem, please just drop in any time 8am to 8pm (11am to 5pm weekends) and someone will show you around (no need to make an appointment)

I've received confirmation of my payment, but no email with my PIN number, what do I do?

If you are Hotmail, AOL, yahoo or MSN it will almost certainly be in your spam box. Alternatively you can retrieve your PIN from the link on our home page - or do email and we'll send you your welcome email again.

Do you have facebook page?

Yes - here

 

Fresh thinking

Our air exchange system has the ability to change the entire air within the gym nine times per hour, that's once every 7 minutes. That's a huge volume of air within a church like building of 8.5m in height.

We've invested heavily in technology to do away with traditional reception areas and bubble-gum chewing reception staff. You sign up on this website, then simply let yourself in 24 hours a day with a PIN code.